We've taken the most frequently asked questions and included answers to them as a quick reference for you.

Start by browsing the website and adding the experience you want to your cart by clicking the ADD TO CART button. The checkout page opens. Check Yes if you want a gift box. Click on Checkout. Enter your delivery details. Pay for and confirm your order. Finished!
If you are experiencing difficulties ordering via our website, please get in touch with our customer centre via www.thrillexperiences.com.au/contactus.
The availability for most activities is displayed on our website within the product pages. Select View Dates or Instant Book on the product page for the latest availability information.
We are unable to hold a date before a purchase is made. Places are limited and taken on a first-come, first-served basis.
A promotion code is a great way to save on your experience voucher purchase. To use the code, make your purchase and follow the steps through the checkout. The promotion code can be entered where prompted on the order summary page before completing your payment. Any discounts that apply are immediately reflected in the amount owing.
If you opted for an e-voucher, you already have all the details necessary to complete a booking. However, if you don't have an e-voucher, please get in touch with Thrill Experiences customer service, and an e-voucher can be issued within 24 hours.
Instant Bookings enable you to book immediately and be sure that the selected date and time are available and reserved for you. The dates and times displayed within an Instant Booking are direct from the operator conducting the experience. They are up to date, so you can book with certainty and confidence when securing a place for your fav thrill.
Vouchers are dispatched the same day (Monday to Friday) provided we receive your order by 3 pm. We dispatch out of Melbourne, and the time it takes for your order to reach you depends on whether you selected regular or express post and your delivery location. An estimate is provided when placing an order. It can be viewed on your receipt. You can also track your items via Australia Post for extra piece of mind.
We are only able to deliver posted items within Australia at this time. E-Vouchers, however, can be delivered anywhere in the world.
Our packaging is nondescript (we wouldn't want to spoil the surprise). There is nothing on the outside of the package that stipulates it is from Thrill Experiences.
The gift box and envelope package options are approximately A5 in size and fit a standard Australian post box. Where the item cannot go into the post box, you can pick it up from the local post office using the instructions in your post box or found on your Australia Post app.
Thrill Experiences will process refunds on vouchers provided that the purchaser makes the request in writing within 28 days of the date purchased and the original voucher is returned intact at the customer's cost and received by Thrill Experiences within 28 days. In the event of a refund, Thrill Experiences will deduct an administrative fee of 10% (or a minimum of $30) from the amount refunded. Refunds will be made within 30 days of us agreeing with the purchaser that a refund will be made. No refund is possible for already booked (redeemed) experiences, Instant Bookings, dollar value certificates, gift cards, gift boxes or direct ship items (physical products shipped immediately). If you cancel your experience with an operator, the operator may charge you a cancellation fee or charge. If the operator cancels an experience, an alternative date should be organised directly with them.
A Change of Mind refund is not possible for already booked (redeemed) experiences, Instant Bookings, dollar value certificates, gift cards, gift boxes or direct ship items (physical products shipped immediately).
No Change of Mind refund is possible for already booked (redeemed) experiences.
Vouchers can be exchanged for credit, providing the voucher is still valid, was not purchased using credit and has not been redeemed. Vouchers can be exchanged for credit of the same value and with the same expiry date as the voucher is exchanged. Credit can be used for full or partial payment of an experience. Credit cannot be used to purchase gift packs, postage and shipping. To exchange a voucher: Log in to 'My Account' (found at the top of the page) Click 'Exchange Voucher' Enter your voucher details and follow the prompts The value of your voucher is displayed, and you can transfer its value to credit. When you next complete a purchase using your account details, any unexpired credit is automatically applied to reduce the balance.
To book, select Use Voucher from the top of the web page. This link takes you straight there https://www.thrillexperiences.com.au/account-redeem You'll need to log in, enter your details and the date and time you'd like to take your experience. Your booking is confirmed within 48 hours via email. The confirmation contains everything you need for the day, including the time to arrive and directions on how to get there.
You may be able to change the date or time of your experience subject to the operator's terms and conditions. To request the change, please get in touch with the operator directly using the information on your booking request or confirmation email. Regretfully, Thrill Experiences is unable to change booking dates or times.
Once you redeem your voucher, it cannot be transferred to another person, and the operator will be expecting you on the confirmed date.
We recommend you book at least 14 days in advance of the date. Allow longer during peak times such as weekends and holiday periods.
If you have not received a booking confirmation within 48 hours of booking, you should contact the operator as soon as possible. The operator's details are found on the booking request that was issued to you. You can also view the operator's details by signing into My Account and selecting Bookings.
When you complete a request for a booking/ redeem your voucher, the operator's details are displayed on the screen. A copy of these details is sent to you via email.
If the operator cancels your booking, you can reschedule an alternative date with the operator. We recommend you contact the operator as soon as possible as dates can quickly book out.
Each experience and activity comes with its unique risks. Our experience operators provide us with documentary evidence of insurance that we keep on file. However, for peace of mind, we encourage you to enquire about and view the experience operator's insurance before undertaking the experience or activity. We also recommend taking out your insurance before participating in an experience.
Vouchers have a 5-year expiry and cannot be extended under any circumstances.
Vouchers are like a currency that can be transferred and exchanged. Like a currency we are unable to replace lost or stolen vouchers.
If your gift card/ certificate has expired, regretfully we are unable to reactivate or reissue it under any circumstances.
Each gift card/ certificate comes with instructions on how to use the gift card/ certificate. A gift card/ certificate has a value attached to it that can be used as currency against the purchase of an experience from the Thrill Experiences web site. To use the gift card/ certificate, follow the steps below: Start by browsing for the experience or experiences you want then add them to your basket. Continue through the check out process to complete your order On the ORDER SUMMARY page, enter your gift card/ certificate number where prompted The value of your voucher is displayed and you can transfer it's value to credit. That's it. The value of your gift card/ certificate is automatically deducted from the value of the order. If required you then pay the remaining order total. Any unused value is transferred to your Thrill Experiences account, subject to the same expiry date as the original gift card/ certificate
Gift cards/ certificates are like a currency that can be transferred and exchanged. Like a currency we are unable to replace lost or stolen gift card/ certificates.
Instant Booking dates are confirmed at the time of purchase and cannot be amended by Thrill Experiences. The operator will have reserved a place for you and possibly worked out the logistics of the event for the day. We recommend however, that you contact the operator as the operator may be able to amend your date. Subject to terms and conditions, the operator may charge you a rebooking fee or cancellation fee.
You need to book and take your experience within 12 months of purchase. If you haven't booked and taken the experience within 12 months from the date of purchase, the value of your voucher reverts to credit and is available to use until the expiry date.
Only one promotion code per order is allowed.